Returns procedure

Faulty Item
If the item you received is faulty, please follow the following procedure:
  1. 1. All used items must be cleaned before returning to us, we cannot deal with any dirty items and they will be returned to you.
  2. 2. Contact our Customer Service agents through the Contact us form and wait for a reply.
  3. 3. Please put the product and the manufacturer’s packaging inside a box or bag.
  4. 4. On the OUTSIDE of the box please write:
    • ○ “Jmarine Ltd”
    • ○ Your name
    • ○ Your original order number (which can be found in “My Orders” section of your account)
    • ○ We encourage you to use a tracked service
  5. 5. We will refund you the value of the goods plus what you pay for delivering it back to the local depot.
        N.B.: Please keep the receipt of what you paid for postage. We will contact you when we are processing the return if the cost you paid is not
        stated in the box.
  6. 6. We will send an automatic email with the outcome of the warranty inspection.
Wrong Item
If we have accidentally sent you the wrong item, please contact us.